Frequently Asked Questions (FAQ)

Welcome to Elmer Susan’s FAQ page. Below are answers to the most commonly asked questions about our women’s pajamas, orders, shipping, returns, and more. If you don’t see your question here, feel free to contact us at assistanceconnect@elmersusan.com.

1. What sizes do your pajamas come in?

Our women’s pajamas are available in a wide range of sizes, from XS to XXL. Each product page includes a detailed size chart to help you find the perfect fit. If you’re unsure about sizing, feel free to reach out to us before placing your order.

2. What materials are your pajamas made of?

We use high-quality materials such as organic cotton, bamboo viscose, modal blends, and satin to ensure softness, breathability, and comfort. Each product description includes material details to help you choose the best fabric for your needs.

3. How can I track my order?

Once your order is processed and shipped, you’ll receive an email with a tracking number and a link to track your package. You can also log into your account on elmersusan.com to view your order status.

4. What are your shipping options and how long do they take?

We offer standard and expedited shipping within the United States and select international countries. Standard shipping typically takes 5–7 business days, while expedited shipping takes 2–3 business days. International delivery may vary depending on destination.

5. Do you ship internationally?

Yes! We currently ship to several countries outside the U.S. Shipping rates and delivery times vary depending on location. All international orders may be subject to duties and taxes, which are the responsibility of the customer.

6. What is your return policy?

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging. For more details, please visit our Return page or email us at assistanceconnect@elmersusan.com to begin the process.

7. Can I cancel or change my order?

We process orders quickly, so we may not be able to cancel or modify your order once it’s placed. If you need to make changes, please contact us as soon as possible at assistanceconnect@elmersusan.com. We’ll do our best to help.

8. Are your pajamas machine-washable?

Yes, most of our pajamas are machine-washable. Please follow the care instructions on the label or in the product description to maintain fabric quality and longevity.

9. Do you offer gift wrapping?

Yes! You can add gift wrapping to your order at checkout for a small fee. We’ll make sure your package arrives beautifully wrapped and ready for gifting.

10. How can I contact customer service?

Our customer service team is available Monday through Friday, 9 AM to 6 PM (EST). You can email us anytime at assistanceconnect@elmersusan.com, and we’ll respond within 24–48 hours.