Return

At Elmer Susan, we are committed to providing high-quality women’s pajamas that offer both comfort and style. Your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, our return policy is designed to be simple, fair, and customer-friendly.

Eligibility for Returns

You may return items purchased on elmersusan.com within 30 days of the delivery date for a refund or store credit. To be eligible for a return, the item must be:

In its original, unused condition
Unworn and unwashed
Free of any stains, perfumes, or pet hair
With all original tags attached
In the original packaging (if applicable)

We reserve the right to refuse returns that do not meet these conditions.

Items Not Eligible for Return

Please note the following items are not eligible for return:

Final sale or clearance items
Gift cards
Items purchased during special promotional sales (unless defective)
Products that have been used, damaged, or altered

Return Process

To initiate a return, please email us at assistanceconnect@elmersusan.com with your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will respond within 1–2 business days with return instructions and the appropriate return address.

Please do not send your item back without receiving authorization first.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

If the return is due to our error (wrong size, color, or damaged item), we will provide a prepaid return label at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days and automatically applied to your original method of payment. Please note that your financial institution may take additional time to reflect the refund.

If your return is not approved, we will notify you and can return the item to you at your expense.

Late or Missing Refunds

If you haven’t received a refund within 10 business days after approval, please check with your bank or credit card company. If you still have not received your refund, contact us at assistanceconnect@elmersusan.com and we will assist you.