Privacy Policy

At Elmer Susan, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our website elmersusan.com.

1. Information We Collect

We may collect both personally identifiable and non-personal information when you interact with our site. This includes but is not limited to:

Personal Information: Name, billing address, shipping address, email address, phone number, payment details.
Device Information: IP address, browser type, operating system, referring URLs, and device identifiers.
Order Information: Products purchased, purchase history, payment confirmation.
Usage Data: Pages viewed, time spent on the website, and browsing behavior.

We collect this information directly when you place an order, create an account, subscribe to newsletters, or contact customer service.

2. How We Use Your Information

The data we collect is used for the following purposes:

To process and fulfill your orders.
To communicate with you regarding orders, returns, or inquiries.
To send promotional emails and updates (only if you opt in).
To improve website functionality, user experience, and product offerings.
To detect and prevent fraud or other unauthorized activity.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties necessary for business operations, including:

Payment processors to complete transactions.
Shipping carriers to deliver your products.
Service providers who assist with marketing, analytics, or website hosting.

These parties are only granted access to information required for their functions and are contractually obligated to keep your data secure.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and tailor marketing efforts. You can adjust your browser settings to refuse cookies, but this may affect some features of our site. For more information, refer to our Cookies.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. You may request deletion of your personal data at any time by contacting us.

6. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

The right to access personal data we hold about you.
The right to correct inaccurate or incomplete data.
The right to request deletion of your personal data.
The right to opt out of marketing communications.

To exercise these rights, contact us at: assistanceconnect@elmersusan.com

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website indicates your acceptance of any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us at:

📧 Email: assistanceconnect@elmersusan.com
🌐 Website: www.elmersusan.com